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We want you to be completely satisfied with your order.
We accept returns for damaged / broken wine bottles.
This delivery service is provided by Australia Post eParcel and we aim to deliver within 5 business days.
If Australia Post discover a breakage, they will not deliver the package and return it directly to our storage facility.
If product is delivered in a damaged or tampered state please contact our orders department immediately (within 7 days of delivery):
We will investigate the problem and resupply or refund damaged product.
If possible, please take a photo of the damage and email it to us so that we can ensure it does not happen in the future.