Where does Xanadu ship to?
Xanadu ships wine anywhere within Australia. Unfortunately at this time we do not offer international shipping through our website.
Which package did I sign up for?
You can find out very easily by using clicking ‘Sign in’ in the top right corner of the website. Here you will need to enter your email address and password. Then click on ‘My Account’ and it will show your Subscription.
Can I switch membership types?
You are able to switch between membership types, but note that availability is limited and the package contents may change to accommodate adjustments. We process payments for recurring orders on the first of every month, therefore your change needs to occur before that date.
What wines will be in my shipment?
Xanadu is dedicated to providing the most exclusive and prestigious wines to go within your wine club shipment. The wines are sourced from our award winning selection, by a carefully crafted team of wine experts. We uphold our promise to send you the best and most exclusive wines we have to offer. And if you want more wine, you can also always add on any of your favourites!
When will the next package be shipped?
The cut-off date for changes and updates will be two week before shipments are sent, on the 1st of that month. All shipping will commence on the 15th of the month that the shipments are in. For all wine club subscriptions, packages are sent in February, May, August, and November.
I will be away during my next shipment, what can I do?
If you will be away during the time of shipping, you can re-route your shipment to an address that will be able to receive it on your behalf. Simply log in and edit shipping details for the current shipment. You can also contact the Xanadu team to enquire on delaying your shipment, that way you still receive the wines you want.
Can I change the address my wine is shipped to?
If you have moved or would like to permanently change your shipping address you can do this by logging in to your account and editing your shipping address.
Can I add more wine to my package?
Absolutely, Xanadu is committed to making sure that you get the products that you want. Just send our team an email at firstname.lastname@example.org
What additional wines are available to me?
As a Wine Club member you have access to more wines than anyone else. You can see all of the available vintages online, however if you want more information you can email email@example.com for a complete list of available wines.
When will my credit card be charged?
For your first subscription shipment, payment will be taken at the time of checkout. This is to ensure there are no problems with the pre-authorisation of credit cards.Following shipments will be charged on the 1st of the month of the quarterly shipment (eg August 1st for August shipment). Ensure that your credit card has been updated before this date so that you can receive your wine on time.
Can I track my shipment?
When we finalize and ship your order we will send you an email with your tracking number. Once you have the tracking number you can log on to the Australia Post website to get an estimate date of delivery.
Can the courier leave my wine on my porch?
No problem, just ensure that you specify the location you want Australia Post to leave it when you are checking out.
I forgot my member number… How do I find it?
Log in to your account and navigate to Your Account. You will be able to find it in the right hand sidebar.
Hot Weather Policy
Xanadu Wines reserves the right to hold/delay shipments during periods of forecast hot weather and will otherwise only do so when you expressly request us to do so prior to the shipment of your items. All of our wines are stored in fully climate controlled storage facilities and a s such every effort will be made to ensure prompt delivery without compromising the condition of your wines, Xanadu Wines does not cover or accept any responsibility for heat damages as a result of shipping.